Frequently Asked Questions:
1. How can I use this hub to get 53W pass-through charging?
Make sure your laptop supports a 65W input and that your charger and cable both support 65W charging.
2. I can't get the Ethernet port to work. What should I do?
Try some of the following steps:
1) Reinstall the Ethernet driver.
2) Try this device with a different computer or different ethernet cable and see if the issue persists.
3. I can't get the HDMI port to work. What should I do?
Try some of the following steps:
1) Confirm if the connected USB-C port of your device supports DP Alt Mode. To do this, please consult your device's user manual, contact the seller, or check the manufacturer's website.
2) Try a different computer and HDMI cable to see if the issue still persists.
3) Plug your HDMI cable directly into your device and see if you get a stable connection. If you can't get a stable connection, then the problem is with your HDMI cable.
4) Verify that your monitor is configured to the correct input (HDMI).
4. What resolution does this device support?
The HDMI port supports a variety of resolutions up to 4K@30Hz and 1080p@60Hz, including 1080p, 1080i, 720p, and 480p.
5. Does this hub work with iPad Pro?
Yes, but you must update to the latest version of the iPadOS. And due to the power input limit of iPad Pro, the maximum pass-through charging speed is 30W for an 11-inch iPad Pro and 35W for a 12.9-inch iPad Pro.
6. Does this hub get hot?
When the hub is fully loaded, it may reach a surface temperature of around 122℉. However, this is normal for products of this kind.